Priority Support
Our Priority Support service ensures that your issues are addressed quickly and efficiently. As a priority support client, you move to the front of the queue for assistance, giving you faster access to the solutions you need when you need them most.
How It Works
Expedited Response: Your support requests—whether through email, text, or the web portal—are prioritized for immediate attention.
Direct Access: You receive faster access to our specialists, ensuring quick resolutions for any issues or questions.
Emergency Handling: In critical situations, your request is escalated for the fastest possible resolution.
Examples of Use
Quick Automation Fixes: Your evening lighting scene isn’t activating correctly. With Priority Support, your issue is addressed and resolved the same day.
Immediate Security Concerns: A camera or smart lock goes offline, and you need urgent assistance. Your support request is escalated to ensure your home’s security is restored without delay.
System-Wide Issues: A major outage affecting multiple devices is resolved swiftly with dedicated attention from our support team.
Why It Matters
When your smart home is integral to your daily life, waiting for assistance is not an option. Priority Support gives you peace of mind knowing that your requests are handled as quickly as possible, minimizing downtime and disruptions.
With this enhanced level of service, you can focus on enjoying the benefits of your smart home while we take care of the rest.