Our Support Plans

Basic Support Plan

Price: $250/year (Included for Lifetime of Qualifying Installs)

Perfect for clients who want minimal ongoing support but value having access to expert advice and assistance when needed.

Features:

  • Multi-Channel Support: Access expert assistance through our web portal, email, or text messaging.

  • Proactive Alerts: Notifications for potential system issues, such as low battery alerts or connectivity disruptions. (System capability permitting)

  • System Warranty: We stand behind our product and the quality work we provide. If you have an issue we’re here to help!

This plan is ideal for those who want peace of mind knowing they always have someone to contact for guidance.

Advanced Support Plan

Price: Dependent on System Complexity (Request a Quote)

For clients who value proactive care and personalized service, the Advanced Plan offers white-glove support tailored to your needs. We also support smart home systems we didn’t install, but for the best value, have us design and install your system.

Features:

  • Includes all Basic Plan features.

  • Smart Home Admin: A dedicated expert assigned to your account for emergencies and ongoing support.

  • Annual System Health Check: Ensure your system remains up-to-date and optimized.

  • Priority Support: Faster response times for your service needs.

  • Customization Consultations: Discounted sessions to discuss new automation routines or upgrades.

  • Integration Assistance: Discounted help integrating new devices into your system.

  • Onboarding Assistance: Discounted training for new users in your household.

  • Home Automation Expansions: Assistance in creating new routines or scenes for evolving needs.

  • Discounted In-Person Services: Reduced rates for any advanced fixes or future upgrades.

  • Discounted Subscriptions: Reduced costs for third-party services required for system operation or updates.

Complete Support Plan

Price: Dependent on System Complexity (Request a Quote)

For those who want comprehensive coverage and total peace of mind, the Complete Plan ensures your smart home is always functional, up-to-date, and worry-free. We provide support for systems we didn’t install, but the best value comes from having us design and install your setup.

Features:

  • Includes all Advanced Plan features.

  • In-Person Trainings: Scheduled sessions to help you maximize your system’s potential.

  • Smart Home Adjustments: Labor for smaller system updates and changes is included (major overhauls may incur additional costs).

  • Full Customization Consultations: Included at no additional cost.

  • Full Integration Assistance: No additional charges for adding new devices.

  • Full Onboarding Assistance: Comprehensive training for new users.

  • Subscription Coverage: All required subscriptions for system operation or updates are fully included.

  • Continuous Feature Additions: Enjoy new benefits as we expand the plan’s offerings.

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Our Support Services

Curious about how our services can enhance your smart home experience?
Explore each service below to discover its unique benefits and why our customers value them.